Workflow Management

When selecting a Workflow system it is important to focus on the WORK part of workflow, many suppliers think that if you can move information round your company (focusing on the FLOW component) they are selling Workflow.  You should look for the ability ability to manage ALL types of work, structured, ad-hoc and collaborative. You will then be able to deploy the same solution across the entire enterprise.

Business Process Management can help drive a streamlined and cost effective operating environment. This capability is giving significant organizational benefits together with providing significant cost savings.  BPM and Workflow Software will provide a reduction in overheads and improve customer service as well meeting the following business objectives.

Efficient Scalability:
Most Workflow Software has a flexibile and modular design that will ensure continuity of service to existing users while new departments are brought online.

Support Innovation with flexibility.
A good workflow system should be designed to be used by all levels of staff as well as directly by the customer or external body. A variety of different data entry methods are possible with this application. the flexibility to deliver customer focused services while ensuring predefined  standards are adhered to is one of the strengths of Workflow Software.

Speed of response.
Faster retrieval time for users. Workflow Software includes deadline management and escalation.  Any process that exceeds the preferred completion time can be re-prioritized, re-assigned or escalated.  Notification of a deadline will be reported in real-time and also logged for later analysis.

Encourages cross-departmental cooperation and collaborative working.
Workflow Software can manage ad-hoc, collaborate style working where required and at the same time ensure that company policies and procedures are followed.

Getting the Right Information to the Right Person at the Right Time.
Moving information and data around the organisation in a timely, secure and reliable manner is a key benefit in using Workflow.  Within the System there an numerous different data types and sources, this data has to be consolidated and presented to the correct representative in a manner that suites them.

Benefits Summary

Customer Service
Create a customer centric operating model with focus on relationship building.
Provide all staff with all the required information to customer satisfaction.

Cost
Delivering high levels of productivity and efficiency
Maximise utilization of resources, mitigating headcount pressures
Faster-time to-production for inexperienced new hires
Effective management of different phases of customer management.


Control
Elimination of operating errors
Remove inconsistency in service and procedures
Monitoring and reporting of the operation with proactive controls and escalation.
Fully auditable compliance to industry regulation built into processes

Capability
Comprehensive and transparent reporting of performance metrics
Enhance staff capabilities and reduce attrition
Enable more effective targeting of spend, benefits quantification
Incentives for process improvement and operating model evolution

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